The Ultimate Guide: Whitelabel Your Mautic Installation for 100% Positive Impact


Mautic is an open-source advertising robotization stage that empowers organizations to computerize their promoting processes, including lead age, email crusades, virtual entertainment the executives, and client division. It offers customized showcasing efforts given client conduct, continuous following, and examination to gauge crusade viability. Mautic is easy to understand, with a simplified mission developer and adaptable layouts, making it a practical and robust promoting instrument for organizations.

Installing Whitelabel (Mautic):

We presume you’ve already installed Mautic on your domain before we continue with the instructions we’re about to give. 

If you haven’t already, click this link below and follow that.

Installation Steps

  • Login to your cPanel, Plesk, or any control panel where you installed Mautic
  • Download the script from this URL
  • Go to the root folder of your project, upload the zip file you just downloaded, and unzip it. There you will see the folder name “mautic-white labeler-master.”
Mautic installation

After unzipping, open a new tab browser and go to your mautic URL followed by mautic-white labeler-master like this, and a user interface will be available in front of you.

Once you have made the desired styling changes, click the “Whitelabel” button. This will apply the changes and complete the white labeling process.

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After opening the user interface by navigating to your Mautic URL followed by “/mautic-whitelabeler-master”, fill in the styling details you want to use. This may include:

  • Uploading your logo
  • Changing the colours and fonts to match your branding.
  • Customizing the login page with your background image and logo
  • Removing Mautic branding from email templates and landing pages
  • Adding your custom CSS

after this will take a few minutes, and hurrah, your mautic is the white label is done. It was that simple, Lol:)

Errors While Installation:

1. “MySQL server has gone” error

This error occurs when the MySQL server ends the connection due to inactivity or when the maximum allowed packet size is exceeded. Increase the max allowed packet size in the MySQL configuration file, or add the following lines to your Mautic configuration file, to address this:


1002 = “SET NAMES ‘utf8mb4’ COLLATE ‘utf8mb4_unicode_ci'”

1010 = “SET @@global.max_allowed_packet=33554432”

2. The error “Fatal error: Authorized memory size of X bytes exhausted.”

When the PHP memory limit is exceeded, this error occurs. Increase the memory limit in the php.ini file or add the following line to your Mautic configuration file to resolve this:

php_memory_limit = 512M

You can select the amount of memory you want.

3. The error “The server required authentication method unknown to the client”

When the MySQL server employs an unsupported authentication technique, this error occurs. To address this, either upgrade your MySQL server to a version that supports the authentication method or update the MySQL user account to use a supported authentication mechanism, such as MySQL native authentication.

4. Error “500 Internal Server Error”

This error occurs when there is a server-side issue with the Mautic installation.
Check the server logs for more details on the problem, and ensure the server matches the Mautic requirements of the system.

5. The error “Mautic API credentials are incorrect”

This error occurs when the API credentials entered during the installation procedure are incorrect.
To fix this, double-check the API credentials to ensure they are still valid.
If the problem persists, regenerate the API credentials and retry.

These are only a few common errors that may arise during Mautic installation.
If you discover an error that is not mentioned here, check the Mautic documentation or approach the Mautic community for support by following the link below:

Installation on macOS and Windows:

The general installation process for Mautic on macOS and Windows is similar, although there may be some variations in the exact stages involved owing to operating system differences.
For example, on macOS, you would generally use Homebrew to install a web server such as Apache, whereas on Windows, you can use XAMPP to install Apache, PHP, and MySQL. The link to Homebrew is:
Furthermore, the file paths and directory structures on each operating system may differ.


Undoubtedly, the following benefits of white labelling your Mautic installation:

  • Branding: By white labelling your Mautic installation, you may give the platform your company’s name and incorporate its colours and design aspects. You can enhance your brand’s reputation by creating the appearance that the program is your own. Whitelabeling also enables you to modify the program to match your business requirements. The platform can be adjusted to fit your marketing objectives and strategy.
  • Professionalism: A white-labelled Mautic installation can give your company a more polished, well-respected appearance. It demonstrates your commitment to giving your clients the most incredible experience possible and investing in a marketing automation tool.
  • Differentiation: Whitelabeling might assist you in setting your company apart from rivals employing the same software. Customizing the platform allows you to build a differentiator and stand out in a crowded market.
  • Security: A white-labelled installation might improve your platform’s security. Since attackers cannot target a well-known software platform, it can aid in preventing hacking efforts.


In conclusion, white labelling your Mautic installation can benefit your business, including enhanced branding, customization, professionalism, differentiation, and security. Following the steps outlined in the installation process, you can easily customize the software to align with your marketing goals and create a unique user experience. Remember to use the platform legally and ethically, and always prioritize the privacy and security of your customers. With a white-labelled Mautic installation, you can take your marketing efforts to the next level and stand out in a crowded market. If you come across any of confusion, then follow the link below to master web surfing:


  • What are the system requirements for Mautic?
    Mautic requires PHP version 7.2 or higher, MySQL version 5.7 or higher, and Apache or Nginx web server. Having at least 2 GB of RAM and 2 CPU cores is also recommended.
  • Do I need to have coding skills to install Mautic?
    No, you do not need to have coding skills to install Mautic. The installation process can be done using the graphical user interface, and many resources are available online to guide you through the process.
  • How long does it take to install Mautic?
    The time it takes to install Mautic depends on the system requirements of your server and your technical expertise. Generally, it can take anywhere from 30 minutes to a few hours to complete the installation process.
  • Can I install Mautic on a shared hosting platform?
    Yes, you can install Mautic on a shared hosting platform, but it is recommended to use a dedicated server for optimal performance.
  • Is Mautic free to use?
    Yes, Mautic is open-source software and is free to use. However, there may be costs associated with hosting, maintenance, and customization of the platform.

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